Two minutes in: Huh, the music's been improved.... Aerosmith. Better than NORMAL elevator music....
Five minutes in: Ever listen to what they say when you're waiting? I normally don't pay attention, but suddenly, the announcer voice went, "Many of the customer questions we receive are common, and can be answered on the website." I'm sitting here, thinking, "Well, THAT'S not insulting your customer base at all..." I mean, imagine you're sitting on hold for hours, and over and over again, you hear, "Many customer questions are common, and you don't need to talk to us." It's just like, "Oh, you're probably not intelligent to look at our website first-- never mind that you probably found our number off our website."
Six minutes in: Song change. And it's nowhere near as catchy as the Aerosmith. Sigh.
Seven minutes in: Sometimes, I wonder if the Expedia people even take into consideration that you've typed your itinerary number. Like, why type it in if you're just going to have to reconfirm it? And if you know my itinerary number, why would you tell me about hotels when I'm working on cancelling a flight? Wouldn't it be nice if these things were more personalized?
Eight minutes in: I wonder who the genius was who decided that if you have a relatively mellow song with a mildly catchy beat, it'll placate the customers and make them calmer when they have to talk to you. It doesn't matter what you play; and, in fact, normally, the laid back tune and catchy beat just serves to infuriate them. You might as well play "Down With The Sickness" and screamo metal-- we're probably going to be irritated either way.
Nine and three quarters minutes in: Officially, these announcements have GOT to be just so that the company doesn't think you've accidentally dialed into a radio station. Seriously, half of the stuff that they announce like it's going to be helpful is really simple, intuitive stuff-- like check in to your flight 24 hours ahead of time, you can find your information online, and the AIRLINE confirms your seat assignment. Well, yes, that's how I would assume it would work, as the airline is the one who actually CONTROLS the flight....
Eleven and a half minutes in: Listening to "Come Fly With Me" while waiting to cancel a flight is the best thing ever, in terms of irony.
Result of being on hold?
There is nothing more delicious than a full refund. Maybe I shall tolerate these "on hold" practices after all...
Five minutes in: Ever listen to what they say when you're waiting? I normally don't pay attention, but suddenly, the announcer voice went, "Many of the customer questions we receive are common, and can be answered on the website." I'm sitting here, thinking, "Well, THAT'S not insulting your customer base at all..." I mean, imagine you're sitting on hold for hours, and over and over again, you hear, "Many customer questions are common, and you don't need to talk to us." It's just like, "Oh, you're probably not intelligent to look at our website first-- never mind that you probably found our number off our website."
Six minutes in: Song change. And it's nowhere near as catchy as the Aerosmith. Sigh.
Seven minutes in: Sometimes, I wonder if the Expedia people even take into consideration that you've typed your itinerary number. Like, why type it in if you're just going to have to reconfirm it? And if you know my itinerary number, why would you tell me about hotels when I'm working on cancelling a flight? Wouldn't it be nice if these things were more personalized?
Eight minutes in: I wonder who the genius was who decided that if you have a relatively mellow song with a mildly catchy beat, it'll placate the customers and make them calmer when they have to talk to you. It doesn't matter what you play; and, in fact, normally, the laid back tune and catchy beat just serves to infuriate them. You might as well play "Down With The Sickness" and screamo metal-- we're probably going to be irritated either way.
Nine and three quarters minutes in: Officially, these announcements have GOT to be just so that the company doesn't think you've accidentally dialed into a radio station. Seriously, half of the stuff that they announce like it's going to be helpful is really simple, intuitive stuff-- like check in to your flight 24 hours ahead of time, you can find your information online, and the AIRLINE confirms your seat assignment. Well, yes, that's how I would assume it would work, as the airline is the one who actually CONTROLS the flight....
Eleven and a half minutes in: Listening to "Come Fly With Me" while waiting to cancel a flight is the best thing ever, in terms of irony.
Result of being on hold?
There is nothing more delicious than a full refund. Maybe I shall tolerate these "on hold" practices after all...
No comments:
Post a Comment